What if I don’t agree with GadgetGone’s evaluation?
If you aren't happy with the new amount you've been offered, you can elect to have your device shipped back to you. We'll even cover the return shipping cost.
Note: If you receive an email from us with a re-quoted offer, please let us know if you'd like to accept or reject it as soon as possible. If we don’t hear back from you within 2 weeks of the initial email, we’ll send you a payment reflective of the re-quoted offer amount and process your device(s) for resale.
What happens if GadgetGone doesn’t agree with the offer details I submitted?
If what we find doesn't match up with what you told us about your device, we will email you with our findings and provide you with options to move forward. In some cases, we may email you with a re-quoted offer amount. For example: if you stated that your device was in “flawless” condition but we found some scratches on it, we would inform you of these findings and offer you our "good" price instead.
How soon after delivery will my device be evaluated?
We strive to evaluate all device(s) within 3-5 business days after the delivery date. Occasionally we fall short of that goal, typically during periods of high trade in volume such as after an Apple product launch. For this reason we ask that customers allow us up to 7 business days to evaluate their offer.
What is checked during the evaluation process?
During the evaluation process, we'll first make sure that all the specifications of your device are as you described them to be (i.e. model, carrier and storage capacity). We'll then run a series of inspections and tests on your device to make sure that it matches the condition criteria you selected.